Last updated: April 2023
HBX Control Systems Inc. (“HBX”, “we”, “us” or “our”) is committed to protecting the privacy of personal information of identifiable individuals of whom we interact, including those who visit the https://hbxcontrols.com, https://sensorlinx.co website (the “Site”) and/or in connection with our software-as-a-service offerings (the “Services”).
Generally under Canadian privacy laws, personal information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work electronic address.
Personal information also does not include information that has been anonymized according to generally accepted best practices and in such a way that it is, at all times, reasonably foreseeable in the circumstances that it irreversibly no longer allows an individual to be identified, whether on its own or in combination with other information.
We collect, use and disclose your personal information with your consent, or as permitted or required by law.
Without limiting the foregoing, we may on occasion ask you to consent when we collect, use, or disclose your personal information in specific circumstances. Sometimes your consent will be implied through your conduct with us if the purpose of the collection, use or disclosure is obvious and you voluntarily provide the information.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, note that:
With your consent, we may occasionally communicate with you regarding our products, services, news and events. You have the option to not receive this information. We provide an opt-out function within all email or push communications of this nature, or will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you. The only kind of these communications that you may not “opt-out” of are those required to communicate announcements related to the Site and Services, including information specific to your account with us (if any), planned Site and Services suspensions and outages. We will attempt to minimize this type of communication to you.
Information Collected by HBX
HBX collects personal information that is submitted through the Site and our Services. For instance, users of our Services may submit personal information about tenants or occupants of the properties that such users own or manage, including first name and last name, phone number, address and email address, for the purposes of generating and issuing invoices using our Services.
We may also collect certain information automatically through interactions with the Site and Services, including as follows:
Purposes for Collection and Use
We may use your personal or account information for various purposes, including as follows:
Disclosure of personal information
In some circumstances, we may permit our service providers to retain aggregated or statistical information that does not identify you directly.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
In addition, from time to time we may disclose or allow access to your personal information outside Canada where it may be subject to the lawful access requirements of the jurisdiction in which it is stored or able to be accessed. If you have any questions about our use of service providers outside of Canada, you may contact us using the contact information set out below.
Transfers outside of Canada
Your personal information may also be stored and processed in any country where we have facilities or in which we engage third party service providers, including the United States of America. As a result, to the extent permitted under applicable law, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your home country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
We do knowingly not collect personal information of children under the age of 18. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information in the “Contact Us” section below.
Rights to Your Information
We make reasonable efforts to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
You may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required and/or permitted by law. You may also challenge the accuracy or completeness of your personal information in our records and request corrections. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. To exercise these rights, please contact us by using the contact information in the “Contact Us” section below.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.
We may also use your personal information to generate Aggregated Data for our business use, including to improve our Services and to develop new products and services. “Aggregated Data” means records which have been stripped of information potentially identifying users, and which have been manipulated or combined to provide generalized, anonymous information.
We will take reasonable measures to ensure the Aggregated Data cannot be associated with an individual, we will maintain and use such information only in an aggregated/anonymized form, and we will not attempt to reidentify such information except as permitted by law.
Retention of Personal Information
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. These times vary depending on the purpose for which the information was collected and the need for the information. We will destroy records containing personal information or in some cases, anonymize all personal information in the records, when we no longer need the information for the purpose for which it was collected, or for other business or legal purposes, or its retention is no longer required by law.
We have implemented reasonable physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
While we take precautions against possible breaches in our web sites and customer databases, no web site or Internet transmission is completely secure, so unfortunately we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of our website and the Services are at your own risk. We assume no liability for disclosure of your personal information due to transmission errors, unauthorized access, or causes beyond our control, including security failures on the part of our partners and third party service providers and processors.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.